This week I’ve been reading leadership fable writer Patrick Lencioni’s book, “The Three Signs of a Miserable Job”. It’s not as depressing as the title makes it out to be, although I have received a few weird looks or comments from people who saw me reading it.
Lencioni outlines three factors that influence employee satisfaction. When people are happy at work, they do better work.
Being Known/Anonymity: When people know their coworkers, they are more fulfilled. People spend a lot of time at work, and they want to be known and appreciated by their manager and coworkers for who they are outside of work as well.
Relevance/Irrelevance: Who does your work matter to? If you are on the front line, your work matters to your customers. If you are a manager, your work matters to your employees. People need to know that their work matters to someone, even if it’s just their boss.
Measurement/Immeasurement: How do you measure your contribution and your progress? We are not talking about indirect measurements for the company, but measurements of individual contribution. People need to be able to gauge how they are doing each day.
Here is an infographic from Lencioni’s site on the three measures of job satisfaction.