What we can change as managers vs what we can’t change

What causes a person to try their best? What causes a person to exceed their goals?

Internal factors: Good work ethic, cares about the company, enjoys the work…

External factors: Clear goals, conducive work environment, company culture, good fit for the role…

The internal factors can change, but usually only with a significant life event–a birth, death, serious illness, or a huge personal success. As managers, our job is to control the external factors (we don’t want to attempt to cause an event that could change the internal).

(Thanks to Jill Podolsky for this lesson last night in “Effective Employee Relations” class at UCSC Extension.)

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